FAQs

Information You Need

Reservation

1. Are the offered vehicles equipped with mud-and-snow tires?

Yes, select vehicles come with mud-and-snow tires for safe and smooth driving in all conditions.

2. What else is included in your car rental service?

Our rental service includes insurance coverage, roadside assistance, and unlimited mileage options.

3. Are the cars with child seats available for rent through the website?

Yes, child seats are available upon request when booking through our website.

Payment

1. What payment methods are accepted?

We accept major credit/debit cards, online payments, and select digital wallets.

2. Is a security deposit required?

Yes, a refundable security deposit is required and varies based on the vehicle type.

3. Can I pay in cash for my rental?

No, we only accept card or online payments for security and convenience.

Preparation

1. What documents do I need to rent a car?

You need a valid driver's license, a credit/debit card, and a government-issued ID.

2. Can I book a rental car in advance?

Yes, you can book your car online or by phone before your trip for convenience.

3. Is there a minimum age requirement to rent a car?

Yes, the minimum age requirement varies by location, usually between 21 and 25 years.

Refund Policy

1. Can I cancel my booking and get a refund?

Yes, you can cancel your booking, and refunds are processed based on our policy.

2. How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after cancellation.

3. Are there any cancellation fees?

Cancellation fees may apply depending on the time of cancellation and booking terms.

Can’t Find Answer?

Submit Your Queries

Have questions? Reach out to us for quick assistance and expert support anytime. Our team is here to help with all your rental needs.

+1-222-333-4444